Terms & conditions — OONA Home

General conditions of sale oona-home.com

 

The present general conditions of sale apply to all the orders placed with the Oona-home company for the whole of the articles and services proposed by the www.dilookids.ch site. Consequently, the fact for any person ordering a product offered on sale on the Internet site of Oona-home implies full and complete acceptance of these general conditions of sale that the Customer recognizes having been aware of before his order.

Oona-home reserves the right to modify at any moment the present general sales conditions. Nevertheless, the General Sales Conditions applicable to the order placed by a Customer on the Site of Oona-home are those accepted by the Customer at the time of placing the order.

1 – Availability of the products

All products presented on www.oona-home.com are subject of the limit of the stocks available at the moment of the order. Oona-home reserves the right to modify the selection of products available via their website at any time. In the absence of availability of a product Oona-home is committed to informing the customer as quickly as possible

2 – Prices

Prices are indicated in Swiss Francs including tax. On an indicative basis, the prices on the site also appear in other currencies. The final amount is object of the concerned exchange rate at the moment of payment. The guaranteed price will be displayed on the website when placing the order.  The prices posted on the site are also likely to be modified without any notice. This is the case with special offers, promotions or other marketing activities. The displayed price doesn’t include the costs of delivery. These are displayed and additionally billed in the moment of order confirmation. Oona-home is committed to the correctness of the prices displayed on their website without being able to guarantee the absence of mistakes. If a wrong price should be displayed Oona-home will give the customer the possibility to confirm the purchase of the product at its correct price or to cancel the order. If Oona-home is not able to contact the customer, the order will be considered as cancelled.  The payment of the price is effected by advance payment. Oona-home will only validate orders after having received the confirmation of the successful transfer of the totality of the order amount.

3 – Order process

The information given by the customer when placing an order is subject of the following obligations:
In the case of given incorrect recipient address details, the seller is not responsible for the impossibility of the product’s delivery and the costs related to a forwarding are at the customer’s cost. The customer has to be of age (+18 years). For minors the agreement of the legal representative is needed. People under guardianship need the agreement of their legal guardian. The orders will be validated as definitive after the payment settlement. From this point on no more modification or cancellation of the order by the customer can be considered and the transferred price cannot be refunded. The product offers are effective in the limits of the available stock.

4 – Guaranty of quality

Despite the care Oona-home has taken during the shootings of products, differences in the perception of the forms and the colors between the photographs or graphics presented on the website and the delivered products may occur, which cannot engage the responsibility of Oona-home for reclamations.

5 – Payment

We propose the following payment modes : Online bank transfer or at the counter on the following account :

  • Bank : Postfinance SA

Bénéficiaire : diloo sàrl – OONA

Route de Gland, 2 – 1268 Begnins – Suisse

IBAN : CH13 0900 0000 1478 7689 7

N° de compte : 14-787689-7

Swift : POFICHBEXXX

  • By Stripe (paragraph 6)

In the case of a bank transfer you have to effect your payment within the 3 working days following the order confirmation. By clicking on the “I confirm my order” button the customer irrevocably accepts and confirms the payment of the totality of the sum. If the period of 3 working days is exceeded, we cannot guarantee the disposability of the ordered articles. We don’t deliver orders on account and we don’t accept cheques.

6 – Safety of online payment

All transactions affected on www.oona-home.com are secured by the Stripe payment system www.stripe.com. Stripe automatically encrypts the confidential data while the transmission thanks to the SSL protocol (Secure Sockets Layer) with a 128 bits encryption (at the moment the highest level available on the market). The data cannot be detected or intercepted nor can it be used by a third party. Nor are the given details saved by our informatics systems. Stripe is a technical service provider and won’t take in charge any reclamation concerning orders. Reclamations have to be directly arranged with Oona-home and/or your bank. For more information on Stripe connect yourself on www.stripe.com.

7 – Delivery

After the reception of your payment your order will be treated as quickly as possible. The order will be delivered to the address indicated by the customer while placing the order. Within Switzerland our articles are delivered by the Swiss Post. For delivery to Europe the sending is insured by the Swiss Post or DPD. The delivery period can vary between 2 and 10 working days. Oona-home cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in particular in the event of a partial or all-out strike in particular of the mail services, transport and communications). Eventual additional costs (taxes, customs duty, etc) demanded by the local post office to obtain the goods will be entirely the responsibility of the customer. Reclamations related to the delivered product have to be expressed within 24 hours following the reception by e-mail under the category “contact us”. Damaged mailings have not to be opened. If you receive a parcel with damaged wrapping refer yourself to our paragraph 11 – “Damaged parcels or products on arrival”.

8 – P & P

The postage depends on the weight and volume of the order, the delivery address and the transporters and rest with the customer. For Switzerland : The transport is done by the Swiss Post by B courier. Costs for transport and wrapping start at CHF 7.00 to reach CHF 29.00 in the case of a cumbrous parcel.

For Europe: Shipments are made with Colissimo from 4.95 € and increase according to the weight of the order.
For the World : Shipments are made with Colissimo, Fedex or UPS depending on the destination. It is possible that customs may charge fees and VAT. These remain at the buyer’s expense.

9 . – Exchange and reimbursement

Did you get the wrong size or the wrong color? No problem, you have 30 days to exchange your products without return fees for Switzerland and the EU. Outside of these 2 zones, returns are at the customer’s expense. To proceed with an exchange, the products must not have been washed or used. Oona-home reserves the right to refuse a return if the buyer has not met this last condition.

To proceed with an exchange or a return, send an email to geraldine@oona-home.com specifying the order number and the reason for the return. We will then send you the procedure to print your return form.
To validate a return :  The returned products must be intact, in a perfect state for resale, and in original packing, accompanied by the original documents (instruction manual…), a copy of the invoice or in the case of a present the bill of delivery.  Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged. The period of 30 working days starts from the date of delivery of the ordered articles. If this period expires on a bank holiday it will be extended to the first following working day. We undertake to replace or refund the product within 15 days after receipt of the returned items, if they comply with the rule defined above. When returning a product the post office will supply you with a free justification. Please keep this one carefully as in case of loss of the parcel the articles cannot be refunded without its presentation.  There is no right of compensation for mistakes in pictures, prices or texts.

10 – Conditions to obtain the right of return

The returned products must be intact, in a perfect state for resale, and in original packing, accompanied by the original documents (instruction manual…), a copy of the invoice or in the case of a present the bill of delivery.
Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.
We undertake to replace or refund the product after receiving the returned items in our premises, if they comply with the rule defined above.
– Address for returns in Switzerland :
Diloo Sàrl – OONA Home
route de Gland, 2
1268 Begnins
– Address for returns in France :
Diloo SAS – OONA Home
244 route des vignes
01170 Cessy

– How do I return a product from Switzerland?

1. Send us an email to geraldine@oona-home.com specifying your order number and the reason for return. We will send you a prepaid return voucher by return mail.
2. Carefully prepare your parcel by putting the unwashed and unused item(s) in their original packaging together with your delivery note.
3. Print the prepaid return label received by e-mail, stick it on your parcel and then drop it off at your nearest branch within 14 days of receiving your order.
4. Make sure you keep the proof of delivery of the parcel.

– How do I return a product from Metropolitan France?

1. Send us an email to geraldine@oona-home.com specifying your order number and the reason for the return. We will send you a Colissimo prepaid return voucher by return email.
2. Carefully prepare your parcel by putting the unwashed and unused item(s) in their original packaging together with your delivery note.
3. Print the prepaid return label received by e-mail, stick it on your parcel and then drop it off at your Colissimo point within 14 days of receipt of your order.
4. Make sure you keep the proof of delivery of the parcel.

11 – Damaged parcels or products on arrival

– Missing product in parcel at reception.

Despite all the care taken by Oona-home while preparing the parcels it may be happen that one article can be missing. Please inform our customer service on the same day of reception – or latest the next working day following the reception – by e-mail to contact@dilookids.ch that one product is missing or about an eventual attribution mistake. After verification Oona-home will resend or reimburse the product – under the reserve of the vindicability of the demand of the customer. Because of this the customer has to verify the conformity of the delivered products on the reception. All reclamation expressed after this period will be rejected and Oona-home will be released from any responsibility. If the above mentioned conditions apply, Oona-home will react be resending the missing product/products depending on the limits of the available stock or by refunding them, based on the vindicability of the demand of the customer. In the case of a re-expedition Oona-home will cover the postage costs.

– Damaged product at reception.

The goods always travel under the risk of the recipient. After the transport, the parcel or a product may be damaged.
All anomalies concerning the delivery (broken product, damaged parcel) imperatively have to be addressed to our client service under conact@dilookids.ch the day of reception or latest the first working day following the reception. All reclamation expressed after this period will be rejected and Oona-home will be released from any responsibility. If the above mentioned conditions apply, Oona-home will react be resending the missing product/products depending on the limits of the available stock or by refunding them, based on the vindicability of the demand of the customer.
In the case of a re-expedition Oona-home will cover the postage costs.

– Damaged parcel at reception.

Do not open any damaged wrappings. If you receive a parcel with damaged wrapping please inform our client service under geraldine@oona-home.com the day of reception or latest the first working day following reception and contact immediately your post office to inform them and to receive a attestation of the damage. Then send us this document as soon as possible to our client services so that we can initiate the usual procedures.
Generally it is not possible to exchange or to refund reduced articles if they don’t present a manufacturing defect.
Adress for returns: diloo Sàrl – Client Service  – Route de Gland, 2 – 1268 Begnins – Switzerland.

12 – Safety and confidentiality of information

All information provided by the customers of Oona-home will only be used to proceed with the orders placed by the customers, to facilitate the navigation and shopping on www.dilookids.ch, as well as to inform customers on new products, special offers or news related to the website by e-mail. Oona-home guarantees that the information which has been provided by the clients are not communicated to any third party or enterprise.

13 – Intellectual properties

Oona-home owns the copyright and intellectual property rights for the entirety of the contents posted on this site, especially for the photographs and all other visual effects created by them. Therefore any total or partial reproduction of the elements composing the website and the catalogue, their utilization as the disposal to third parties is strictly prohibited.

14 – Responsibility

Oona-home is relieved from any responsibility for the usage or for the content of the ordered articles.
The offered articles are conforming to the effective Swiss legislation. The sale of products of Oona-home  is subject to Swiss law. Any dispute relating to the existence, interpretation, execution or breach of the contract concluded between Oona-home and the customer, will be submitted to the exclusive competence of the tribunals in each case.

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